REFUND POLICY

Promostownskin.com – Refund Policy

Last updated: July 31, 2026

30-Day Money-Back Guarantee

If for any reason you are not satisfied with your purchase, you may request a refund within 30 days from the date you receive your order. Opened and unopened products are eligible for return under this policy.

Refund Amount

Approved refunds cover the product purchase price. Original shipping and handling charges are not refundable. Refunds are issued to the original payment method used for the order.

How to Request a Refund

1. Contact our customer service team within the 30-day period by calling 833-952-0111 or emailing support@promostownskin.com.
2. Provide your name and order ID so our team can verify your purchase.
3. Our team will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.
4. Return the product according to those instructions. If an RMA number is provided, include it with your shipment.

Return Address

19655 E 35th Drive Suite 100 Aurora, CO 80011

Processing Time

Once the returned product is received and verified, the refund will be processed within 7–10 business days. Your bank or card issuer might require additional time to post the credit to your account.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact customer service promptly so our team may review the issue and provide return instructions.

Questions

For questions about this policy or an existing return, contact us at support@promostownskin.com or call 833-952-0111.